What This Policy Covers
When you open an account with us, we collect the information needed to run it: your registration details, login activity, device type, and payment records. For deposits and withdrawals made through bKash, Nagad, or Rocket, we log transaction references and timestamps — not your full wallet
-
1
credentials. We use this data to verify your identity, process payments, detect unusual activity, and respond to your support requests. We do not sell your personal data to third parties. Data may be shared with payment processors and fraud-prevention services strictly to operate your account. We
-
2
retain account records for as long as your account is active and for a period after closure as required by applicable rules. You can request a copy of your data or ask us to correct inaccurate records at any time by contacting our support team. This
-
3
policy applies to all account holders in supported regions; availability depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.